Share the care you deliver
What makes Hermes great
- The Care Letter Each resident's day warmly told, and crafted from your team’s existing care notes. Staff approve every word before it’s sent.
- Scheduled Conversations Families book times with the proper Designated Person, in the time blocks you set. No phone tag.
- Works with the systems you already use Hermes reads your care notes wherever they live today: your EHR, your eMAR, or anywhere else. No major setup, no lock-in.
All three work today and are ready for your feedback. Help us make them better for you.
Interested? Let’s chat!
Partner with us
Hermes built for your community
Tell us where family communication breaks down for your team. We shape Hermes around it, and you use it before anyone else. Here's how it works:
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Discovery
We start by meeting to understand how family communication works in your assisted living communities today.
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Review
We walk you through what we've built and brainstorm solutions. From there, we’ll iterate until the beta is up to standard.
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Build a Pilot
We build the right system for your needs and once it’s earned your confidence, your community can start using Hermes.
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Full Release
When Hermes becomes your go-to for family communication, we go fully live. You get it first, on terms only design partners get.
There's no charge during the partnership. What it asks of you: honest feedback and a couple of hours a month.
Send us a note and let’s chat!Who we are
25 years running communities like yours combined with 20 years building software
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Mike Coughlin
Grew up and worked inside the family Assisted Living business. 20 years of building and managing software products, most recently at Figma. Full-time on Hermes.
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Tim Coughlin
A former community-based care professional who developed, managed, and operated 9 assisted living communities in PA and OH with Scott Allen for 25 years.
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Scott Allen
A licensed engineer and commercial construction executive who co-founded, co-owned and operated 9 assisted living communities with Tim Coughlin for 25 years.
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Diane Strunak
A LifeServices Assisted Living professional responsible for sales and occupancy of 278 units across four communities.
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Susan Evans
Community Director of a 70 unit assisted living community for over 20 years. Was “hands-on” responsible for both marketing and operations during her tenure.